Troubleshooting
Answers to the most common questions and fixes for frequent issues.
Why isn't my element resizing?
Common reasons an element refuses to resize and how to fix them.
Class vs. ID — confusion and fixes
Why swapping between class and ID styling causes unexpected behavior and how to fix it.
My fonts aren't loading on export
Troubleshoot missing fonts in the exported HTML that worked fine in Site Designer.
Live Preview shows different than browser
When the canvas or Live Preview looks different from a production browser — causes and fixes.
Recovering an autosaved project
Find and restore Site Designer's automatic backups when a project file is lost or corrupted.
Reset Site Designer preferences
How to reset app preferences to defaults when Site Designer is behaving unexpectedly.
Common framework conflicts
How to identify and resolve style conflicts between framework classes and your custom CSS.
Reporting a bug
How to report a Site Designer bug to the CoffeeCup team with enough information to get it fixed quickly.
